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Response from the owner
2 months ago
We're very sorry to hear about this, Patrick. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. The concern you raised about receiving a warm Caesar salad refill — and a warm bowl at that — is something we take seriously, and we understand how frustrating that experience must have been, especially on more than one visit. We'd also love to hear more about your thoughts on the current menu pricing. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.