SARA

Hi Joseph,Thank you for taking the time to share such detailed feedback. We're truly sorry that your experience with The Journey fell short of what you expected and, more importantly, the standard we expect from ourselves. The service issues you described should not have happened, and we completely understand how they would take away from the overall experience.While we're glad there were elements of the evening you enjoyed, we know that a tasting menu is about the entire experience coming together from beginning to end.We'd really appreciate the opportunity to learn more about your visit, look into what happened, and hopefully make things right. If you're open to continuing the conversation, please reach out to us directly.Thank you again for your honest feedback. We take it seriously and hope we'll have the opportunity to provide you with a much better experience in the future.

Thank you for such a thoughtful note. We’re delighted that the tasting menu, the calm atmosphere, and the value all stood out to you, especially in such a small, understated space. It’s also wonderful to hear that arriving late didn’t keep you from feeling welcomed and looked after. We’ll be sure to share your kind words with our team. Your mention of the quiet, intimate setting and the care behind each course means a lot, and we’re glad it felt like the right fit for date night or an evening with a friend.

Your kind words about The Journey mean a lot. We’re so glad the courses, wine pairing, and balanced flavours came together for such a memorable evening, and that the freshness of the ingredients stood out to you. It’s lovely to hear the attention to detail came through in both the food and service. We’ll be sure to share this with our team, and we’d love to welcome you back again soon.