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Response from the owner
4 months ago
Greetings and with all respect to our valued guest, Inamullah. We at Shawayahouse sincerely apologize for the unprofessional experience you had at our Al-Thumama Street branch The behavior you described regarding the cashier (Muhammad), including his lack of manners and unprofessional conduct while you were seeking assistance, is completely unacceptable and does not reflect our service standards. Your feedback, including the specific time and details provided, has been escalated to regional management for immediate action and correction. Thank you for bringing this to our attention, and we look forward to welcoming you back on your next visit with great enthusiasm Please contact us via private message through our digital accounts.
