Shell

Name: Shell
Address: Canterbury Rd E, Ramsgate, England, United Kingdom
Telephone: +441843852379
Price range: $$
Rating: 2.7

30 votes

#52 of 98 fast food in Ramsgate

Open now Open 24 hours

Updated 2 months ago

All photos Exterior Interior

Add a photo

18 photos

The atmosphere of hospitality of Shell highly depends on the staff, that is cool here. But many clients who use Google didn't grant this place a high rating.

Frequently mentioned in reviews

great service friendly staff

coffee

Ratings of Shell

Google

(3.7/5)

Visitors' reviews on Shell

/ 17

Search visitors’ reviews

Add your review

Request content removal

Jayne Marie Huntlea 5 months ago on Google

Stupid prices for fuel, then short changed me good job I checked my money bloke said he was stressed but couldn't do simple maths!

Response from the owner 5 months ago

Hi, we are sorry to hear of your experience with one of the staff at the site. We'll look into this with the team right away. If you'd like to discuss further, please contact us at https://go.shell.com/3wdIcVZ

Show replies (1)

Request content removal

madeleine brott a year ago on Google

Professional and friendly

Response from the owner a year ago

Hi, we're happy to hear this. Thank you for your feedback!

Show replies (1)

Request content removal

Gerard LC 2 years ago on Google

I filled my motorcycle tank here this morning and remembered that I had a free coffee with the Shell Card, I asked the chap, Mick, what I need to do. He told me to get a coffee and then give him the receipt from the Costa machine. I did this and then gave him the Shell app where it states free coffee, He told me that it is is not working to which I replied, that is not my fault, so he said I would have to pay for it. I told him I wasnt paying for it and he told me that he would just throw the coffee away. I told him that I was having the coffee as it was not my fault. I requested that he phone the manager and he initially told me that he didnt have one and I insisted that he does have one and then he phoned the manager. He spoke with someone and informed them this ' there is some bloke here who is refusing to pay for a coffee and has told me to get stuffed' it was a blatant lie, as the cctv, if you care to look at it, will show that he was lying. It occurred around 1204 todays date. A rather unpleasant chap, and his customer service skills were zero. who in their right mind would choose to throw away a coffee because the customer who was entitled to have one through the shell app, didnt have the money to pay for one, and because their app was not working. It is my suggestion that he is retrained, if he has had any training at all, on how to be customer friendly. A dreadful experience!

Response from the owner 2 years ago

Hi Gerard, we are sorry to hear of your experience. We'd like to know more, so we can address this. Please contact us at https://go.shell.com/3wdIcVZ if you'd like to discuss further.

Show replies (1)

All reviews

+44 1843 852379

Order via just-eat.co.uk

££££ Price range per person £8-£19

Canterbury Rd E

Ramsgate, England, United Kingdom

Address

Canterbury Rd E, Ramsgate, England, United Kingdom

Features

Сredit cards accepted Not wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours