Sonic Drive-In

Name: Sonic Drive-In
Address: 85 N Estrella Pkwy, Goodyear, Arizona, USA
Telephone: +16026755831
Price range: $
Rating: 3.2

1138 votes

#3 of 92 restaurants with desserts in Goodyear

Open now Open 24 hours

Updated 1 month ago

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If hungry, come here for good double cheeseburgers. Clients may eat tasty ice cream, Brezeln and strawberry cheesecakes at this fast food. It is good to try delicious milkshakes or great coffee.

Sonic Drive-In is suitable for guests who have supper in a hurry because they can order dishes as a takeaway. The atmosphere of hospitality of this place highly depends on employees, that are courteous here. Many people highlight that the service is spectacular. From the visitors' point of view, prices are democratic. This spot is characterized by the enjoyable atmosphere. But this fast food is not highly appreciated by Google users who assigned it a below average rating.

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Ratings of Sonic Drive-In

Foursquare

(6.6/10)

Google

(3.6/5)

1045

Trip

Not rated yet

Facebook

(1.5/5)

Visitors' reviews on Sonic Drive-In

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Jacquelyn Parrott Yesterday on Google

I stopped by last night around 7:30 PM and noticed it was pretty busy for a Sunday evening. I parked and pressed the order button, and someone took my order over the speaker fairly quickly. After waiting about 20 minutes and watching other cars come and go, I pressed the button again to check on my order and make sure it hadn’t fallen through the cracks. No response, and the “activated” light disappeared. I waited a couple more minutes and tried again, but still got no response. I had ordered quite a bit, so I tried to give them the benefit of the doubt, assuming they might be short-staffed. However, after waiting 30 minutes, my patience was wearing thin. I eventually got out of my car and approached an employee who had just delivered food to a vehicle that arrived well after me. I politely asked if he could check on my order. He apologized and said he would, but then proceeded to follow up with the vehicle next to me twice without ever returning to update me. After waiting an additional 10 minutes with no food and no communication, I finally gave up and left. Thankfully, I was paying cash, so I didn’t have to worry about getting a refund. I completely understand that busy nights and staffing shortages happen, but **45 minutes of waiting with no order, no updates, and no follow-through is unacceptable.** A simple acknowledgment or update would have gone a long way. Extremely disappointed with the experience and the lack of customer service. Service: 1

Response from the owner Yesterday

We understand your frustration, and we’re truly sorry your time and concerns weren’t handled with the care they deserved, Jacquelyn. We know timely updates and respectful communication matter, and we’ll share your experience with the appropriate team to review how these expectations are being upheld. Thanks for bringing this to our attention.

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Emily Stewart (Shae) 4 days ago on Google

Everytime we have come to this location we are always missing food. Tonight we placed a mobile order and then proceeded to sit in a line for an hour and a half only to have all ice cream products that were ordered melted and missing half the food items. Not to mention customer service isnt great and I can't understand what is being said over the intercom. Probably for the best to go to a different location or just wait until dayshift. Food: 2 Service: 1 Atmosphere: 2 Meal type: Dinner Price per person: $1–10

Response from the owner Yesterday

We’re truly sorry to hear about your experience, Emily. Guests should be able to count on fast, reliable service and accurate, high-quality orders every visit. We regret that we’ve fallen short of those expectations, and we’ll work with our team to improve efficiency and the care our guests deserve. Thanks for bringing this to our attention.

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Juan 5 days ago on Google

I waited 20 mins while picking up a mobile order in one of the stalls, before I called the store and only to find out it's drive-thru pickup only during late night after 12am. But the app did not state that and needs to reflect that policy. That was a complete waste of my time, and I don't believe the staff was to blame for that. Food: 4 Service: 3 Atmosphere: 5

Response from the owner 5 days ago

Ordering ahead should be quick and easy, so we regret to hear your order took much longer than expected, Juan. We're truly sorry for the inconvenience, and we'll be working with our team to provide more timely service and better communication moving forward.

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+1 602-675-5831

DoorDash Postmates Uber Eats sonicdrivein.com

Fast food, American

$$$$ Price range per person $10-$20

85 N Estrella Pkwy

Goodyear, Arizona, USA

Address

85 N Estrella Pkwy, Goodyear, Arizona, USA

Features

Takeaway Outdoor seating Сredit cards accepted Delivery Wheelchair accessible Parking

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours