108 more branches in Boston
ClosedOpens at 5AM
Updated 1 month ago
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According to some reviews, doughnuts is good at this cafe. A lot of visitors order delicious cold coffee, lemonade or matcha. Guests don't highly appreciate rolls at Starbucks.
This place is well known for its great service and friendly staff, that is always ready to help you. It's always a good idea to experience something new and enjoy the pleasant atmosphere. But google users haven't given this spot a high rating.
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Visitors' reviews on Starbucks
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Ethan Sum
2 months ago on Google
I had a really great experience at the South Bay Starbucks. Earlier that morning, another Starbucks location made my Lavender Chai incorrectly. It tasted almost entirely like milk, and I unfortunately found a hair in the cup after I had already left and was on my way to work. I stopped by the South Bay location to explain what happened, and they immediately took care of me with such kindness and professionalism. The woman working the tablet and handing out orders was especially wonderful. She apologized for the inconvenience, remade my drink perfectly, and even gave me a $4 Starbucks gift card for my next visit. What really stood out to me was the customer service. I noticed she greeted many regular customers by name, which created such a welcoming atmosphere and is a great way to start the day. It’s clear this team genuinely cares about their customers. Thank you to everyone at the South Bay Starbucks for turning a frustrating morning into a positive one. Excellent hospitality, amazing service, and a team that truly goes above and beyond. I’ll definitely be coming back! Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5
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Judy Wang
2 months ago on Google
i had a large order to take back home, which was a 20min walk. i asked for a tray, and as the barista was about to grab one for me, the manager told him not to. i asked why and she said they were running low because their restock order hadn’t come in yet. i’m wondering how her (the manager) inability to properly stock for her store suddenly became my problem? i asked for a bag instead, which they also denied. the manager offered to “help me in a bit”, but what exactly does that even mean? she would take 20min off of her shift to walk with me back home? the barista seemed apologetic, but the manager acted like i was the one being difficult. honestly it would have been more professional to start denying trays AFTER you’ve already run out. because if you’re denying my request, who are you saving them for? a more important customer? why are we prioritizing certain customers over others? also the baristas keep messing up my shaken espresso. no hate to them though since they seem like inexperienced high schoolers. Meal type: Breakfast Food: 1 Service: 1 Atmosphere: 1
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Joseph
2 months ago on Google
Id hate to think race was a thing...but the level of customer service here was horrendous. Waited at the counter for 5 mins and had to ask for my order to be taken. Young lady that took order had an attitude, shoved my drink towards me without acknowlement and what appears to be the manager had an attitude, and the half n half was empty, said manager took her time refilling it. All I ordered was a ventilator coffee.. clearly customer service training is extremely poort... or they're taught to provide poor service to black people
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$$$$
Price range per person
$10-$25
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Features
Outdoor seating
Сredit cards accepted
Delivery
Wi-Fi
Takeaway
No booking
Wheelchair accessible
Opening hours
| SundaySun | 5AM-9PM |
| MondayMon | 5AM-9PM |
| TuesdayTue | 5AM-9PM |
| WednesdayWed | 5AM-9PM |
| ThursdayThu | 5AM-9PM |
| FridayFri | 5AM-9PM |
| SaturdaySat | 5AM-9PM |
Website
Instagram
@starbucks
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