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Response from the owner
2 months ago
Thank you for choosing our restaurant among so many options. We sincerely apologize that we were unable to provide the dining experience you had expected. We are truly sorry that our food and wine selection did not meet your expectations. We also apologize that our explanation regarding the steak and the way our staff responded to your concerns left you feeling disappointed and uncomfortable. While we value the unique flavors and aroma that come from our charcoal-grilled cooking method, we recognize that we did not provide sufficient explanation or show enough consideration for your feelings. We deeply regret that your visit ended in disappointment and appreciate your honest feedback. We take your comments seriously and will share your feedback with our entire team so that we can improve both our cuisine and our service. Thank you for taking the time to share your experience with us.