The Cocky Steer New

Thank you for your honest feedback. First, I want to apologize for the wait and for the quality of the sandwich you received. Waiting over an hour for food is frustrating, and I completely understand why you left disappointed. The Ozark Sertoma event was one of the largest events we've participated in, and we were not adequately prepared for the volume of orders during that service period. That's our responsibility, and we learned some hard lessons that day. After reviewing our operation, we made immediate adjustments to our staffing, order flow, and cooking procedures. The very next day, we reduced our average ticket times to approximately six minutes and were able to serve guests much more efficiently. While that doesn't change your experience, it does reflect our commitment to learning from mistakes and improving quickly. I'm also disappointed to hear the Chicken Philly did not meet expectations. Regardless of how busy we are, the quality of the food should never suffer. We appreciate you taking the time to share your experience. Feedback—both positive and negative—helps us become better. We hope you'll give us another opportunity in the future to show you the improvements we've made.

Nick, We appreciate you stopping by and are so glad you enjoyed it! We hope to see you again soon!

John, Thank you for stopping by and trying us out! We appreciate the great review and look forward to seeing you again soon!