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Response from the owner
4 months ago
Thank you for your feedback. What you've described is not reflective of the level of service we strive to provide or what our guests typically experience at The Point in Fells. We would appreciate the opportunity to learn more about your visit, as some of the details you've shared raise questions that we'd like to better understand and address directly. If you're willing, please reach out to me at Terri@thepointinfells.com with the date and time of your visit. As for our card policy, cards are only held on file for open tabs and should always be returned to the guest once the tab is closed. We take guest feedback seriously and would welcome the opportunity to discuss your experience further.
