The Zetter Marylebone

Name: The Zetter Marylebone
Address: 28-30 Seymour St, London, England, United Kingdom
Telephone: +442073244544
Price range: $$
Rating: 4.5

#11249 of 17263 pubs & bars in London

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Come here for some rest after a long walk around Still Water Horse Head Statue. Taste British cuisine here. The chef at this bar cooks good sandwiches. You are to find nicely cooked Scones.

It's easy to find The Zetter Townhouse due to the great location. Based on the reviewers' opinions, tea is delicious. This place is recommended for the courteous staff. The prompt service is something these restaurateurs care about. The nice decor and quiet atmosphere let visitors feel relaxed here. Google users are quite generous with this spot: it was granted 4.5 stars.

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C M 8 days ago on Google

This hotel is cute and so unexpected. I found it while browsing for unique hotels in London but did not quite ready for what it was. The location was just wonderful and walk to just about anywhere to shop or to get to public transportation. A short a few mins walk to Selfridges. However, the building it might be difficult to find as my taxi went past it 3 times over. So look for a small the flower arch framing the entrance. They have very few rooms and the room I was assigned to was a little too cozy so I had myself an upgrade and that was great. The service was sweet, friendly, accommodating, and hands down the best service I had during many of my stays in London. This is like personalized customer service where everyone tried their best to make the guests feel comfortable. The room I settled in was perfect for work and play. It has a big working desk with all the minibar amenities. The bathtub was in the bedroom so I have got some view. The bathroom was spacious and so was the room. All their rooms are unique and classically decorated. The public area was something sort of out of a movie set. I was so sad that I didn’t get the chance to enjoy the bar and restaurant but I’d love to come back. Highly recommended. Rooms: 5 Service: 5 Location: 5

Response from the owner 8 days ago

Thank you so much for your fabulous feedback! Your comments have encompassed everything we pride ourselves on here at The …Thank you so much for your fabulous feedback! Your comments have encompassed everything we pride ourselves on here at The Zetter, a safe haven away from the hustle and bustle of the city, We look forward to welcoming you back again in the near future, Please do not hesitate to reach out directly for any bookings at Eljesa@thezetter.com Best, Eljesa & TeamMore

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Lauren B 22 days ago on Google

Honestly, the worst afternoon tea I’ve been to. Service made me feel like a second class citizen because I had a gift voucher (bought for full price as a birthday present - and including a tip!) and could hear the waitresses talking about it in the corner. When phoning the day prior to confirm the voucher was ok to use I asked if I needed a printed gift voucher and was told absolutely not - just the code would be fine. Once I got there I was told I would need a printed version so I had to email the codes over to the manager The worst part was the sandwiches - I was served 2/4 sandwiches with the ends of bread (never seen this before at a paid afternoon tea!) and one which was missing a piece of bread entirely and shoved onto the next so there was 7 pieces of bread for 4 sandwiches. Flagged this up and was told it was a mistake and she’d go sort it out with the kitchen. 5 minutes later was brought back the same sandwiches with another piece of bread put onto the soggy end that already had breadwhich was also an end piece. How do you run out of bread on a Saturday at peak afternoon tea time?! (Unless this was again because I was using a gift voucher) Feel like staff didn’t really know what they were doing and didn’t communicate with each other as 10 minutes later another waitress came over and asked how it all was and when I pointed out the issues she said it was likely as they were all pre-prepared in one big row so the missing piece of bread originally must be on another sandwich?! I had flagged in my booking I was vegetarian but when I asked when ordering they seemed surprised and said they would bring only vegetarian sandwiches. There were 2 vegetarian sandwiches in the main menu so I was expecting these When the aforementioned soggy sandwiches came out, they were 4 vegan sandwiches with ingredients I’d not expected - at which point a different waitress brought me the vegetarian menu (which is not vegetarian, it is vegan). My partner pointed out after that his glass of bubbles was far less than mine so we didn’t even get the full 2 glasses of bubbles that had been paid for. We were meant to be celebrating and one small mistake can be expected but was just one thing after the next and ruined a nice afternoon out. Once we finished our meal, we were not asked for feedback, we were left to wait for 10 minutes at which point I had to go find the manager to check he had processed my email. Will not be returning and will not be recommending anyone buy any more gift vouchers either. Service: 1 Location: 1

Response from the owner 22 days ago

I'm truly sorry to hear about your disappointing experience. It sounds like the service fell far short of expectations and marred what was supposed to be a celebratory occasion. It's unacceptable that such a special event was not honoured …I'm truly sorry to hear about your disappointing experience. It sounds like the service fell far short of expectations and marred what was supposed to be a celebratory occasion. It's unacceptable that such a special event was not honoured in the way we pride ourselves on here at The Zetter. I will personally be picking up your comments with our team and further investigate where we went wrong on your most recent visit, I have also passed comments on to our head chef to ensure such matters do not occur in future, The fact that your partner received less champagne than expected further compounds the problem. Celebrations like these should be seamless and enjoyable, not riddled with disappointments and oversights. Please do email me directly at Eljesa@thezetter.com to discuss this experience further, I hope we are able to restore your faith in The Zetter, Best, EljesaMore

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