Tim Hortons

Hi Jackie V, Thank you for taking the time to share your feedback regarding your recent visit to Tim Hortons. We're sorry to hear about your experience in the drive-thru on April 20, particularly the interaction with our team member. It's disappointing to learn that you felt the level of courtesy and friendliness was not up to the standards we strive for. Your comments are important to us, and we appreciate you bringing this to our attention. We aim to create a welcoming atmosphere for all our guests, and your feedback will help guide our efforts to improve. If there's anything more you would like to share or discuss, please reach out to us through this link: timhortons.com/contact-us. We would love to hear more details so we can address the situation appropriately and make things right. Thank you again for your feedback. We hope to serve you better in the future. Best, Tim Hortons

Hi Harley P., Thank you for your wonderful feedback! We're thrilled to hear that our morning team was kind and that they served your order quickly. It's great to know you enjoyed your latte as well! Your kind words are greatly appreciated, and they motivate us to continue providing excellent service. If you ever have any additional comments or suggestions for us, we'd love to hear them to make your next visit even better! Best regards, Tim Hortons Team