Tim Hortons

Hi Gayle — I’m really sorry about the experience you had at Tim Hortons. Waiting that long with no line, along with multiple mix-ups in your order, isn’t acceptable.We also understand how discouraging it is to be spoken to in a condescending way when you’re just trying to get your order corrected. We’ll use this feedback to address what went wrong with service and management so it doesn’t happen again.

Hi Ruslan — that’s not the experience we want you to have. If your pickup wasn’t ready when you arrived, we understand how frustrating that is.We appreciate you letting us know so we can work on improving how quickly orders are ready for pickup at the time you come in.

Hi Jeanette — your first visit to Tim Hortons didn’t go the way it should have. Waiting a long time, getting the wrong order, and then running out of croissants for your croissant sandwich is frustrating, and I’m sorry that happened.I’m glad the staff were friendly and apologetic, and that the English muffin sandwich was decent. We’ll look into the order accuracy and how we communicate stock issues so you’re not left waiting.Thanks for sharing what you experienced, and we hope you’ll give us another chance.