burl New

Hi, Melissa! Thank you for taking the time to share such a detailed review. We appreciate your honest feedback regarding the restaurant. Brunch is new to us still, and continues to grow, hopefully we can show you that on another visit. Our goal is to become a reliable favorite in the neighborhood, and your notes help us understand how we can better reach that level. If you're open to sharing more about your visit, we would truly appreciate the chance to connect further at contact@burlevanston.com. Warmly, the Burl Team

Thank you for sharing your thoughts with us, Elizabeth. We’re glad to hear that our hostess and the rest of our staff were so accommodating and made you feel welcome while dining with your family! We are glad you enjoyed what you finally got, but would obviously rather have what you came in for. As our brunch business continues to grow, we are dialing in how much product we need to get in from the farms every week to accommodate our guests. Clearly, we missed the mark this week. We hope that you come back, and we are able to better accommodate you next time. Your feedback helps us show up more thoughtfully for our guests as we continue to refine our service and execution. If you are open to sharing more about your visit, we would truly appreciate hearing from you directly at contact@burlevanston.com so we can look into this further. We hope to have the opportunity to welcome you and your family back to provide a seamless experience. Warmly, the Burl Team

Hi Joanne, we're thrilled to hear that you and your friends enjoyed brunch at Burl! We've taken note of your feedback regarding the energy of the room and will share it with our team. Honest insights like yours are incredibly valuable as we continue to shape and refine our brunch service. We look forward to serving you again soon! Warmly, The Burl Team - Following up on your past review—we wanted to let you know that we listened to your feedback. We’ve officially installed acoustic dampening materials in the restaurant, and the indoor volume is much improved. We'd love for you to come back in and enjoy a meal in the updated space! Hope to see you again soon!