Alexander's Cafe

Marie-Laure, thank you so much for the wonderful 5-star review! We’re thrilled to hear you and Sergio had such a great experience at Alexander’s Café Elgin. It means so much to know that Lizzy F. was accommodating, energetic, and attentive throughout your meal. We’ll be sure to share your kind words with her, she’ll love knowing that her positive attitude and thoughtful service helped make your visit special!We’re also glad our team could work with your specific requests and make your meal just the way you wanted it. Whether you’re joining us for one of our creative breakfast favorites or a fresh lunch, we love making each visit feel personal. Our menu features everything from the Breakfast Tacos with scrambled eggs, Chihuahua cheese, roasted salsa, avocado and your choice of carnitas, chorizo or chicken chorizo, to our Berry Good Pancakes topped with berry mascarpone, fresh berries, blackberry coulis, vanilla crème anglaise and whipped cream.Thank you again, Marie-Laure and Sergio, for choosing Alexander’s Café and for recognizing Lizzy! We look forward to welcoming you both back for another delicious breakfast or lunch soon.

Sergio, thank you so much for the wonderful 5-star review and for spending Labor Day morning with us at Alexander’s Café in Elgin! We’re thrilled to hear you had such an amazing breakfast and enjoyed so many of our fresh, flavorful options. It sounds like you found a little bit of everything, from the latte and berry smoothie to the feta scrambled eggs, turkey patties, herb roasted potatoes, Cranberry Pecan Pancakes, and egg white omelette.We especially appreciate you recognizing Lizzy F! We’re so glad she took the time to walk you through the menu and help with sugar-free options. Providing thoughtful, accommodating service is such an important part of the Alexander’s experience, and we’ll be sure your kind words reach her.It was a pleasure having you both with us, Sergio! We look forward to welcoming you back for another delicious breakfast soon.

N Weiss, we’re truly sorry to read this, especially from someone who has been a loyal Alexander’s Café customer since 2005. We sincerely appreciate your years of support and the fact that you’ve taken the time to share so many positive experiences with us in the past.What you described is not the standard of service or hospitality we strive to provide. Receiving the wrong menu item is frustrating on its own, but feeling dismissed or unheard when bringing a concern to a manager is especially disappointing. We take both parts of your experience seriously.We would genuinely appreciate the opportunity to better understand what happened, particularly the specific service concerns you experienced during your recent visits and your interactions with management. Please email us directly at info@alexanderscafe.com so we can learn more and address this with our team members.Thank you again for being a loyal customer for so many years. We’re disappointed that your recent experiences have changed your perception of Alexander’s Café, and we hope you’ll give us the opportunity to listen and make this right. – The Alexander’s Café Team