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Response from the owner
a month ago
Dear Kate,We are sorry to hear that your experience did not meet your expectations. Every review is an opportunity for us to improve, and we take our guests' feedback very seriously.We would appreciate the opportunity to better understand what happened so we can look into the matter and find a solution. Please feel free to contact us directly—we would be happy to listen to your perspective.We hope to have the chance to welcome you back in the future and provide you with the level of quality and hospitality that we strive to offer every guest.Thank you for taking the time to share your feedback.Kind regards,Chiara Pozzi