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Response from the owner
a month ago
Hi Kyndall, thank you for taking the time to share your feedback with us and for giving Cinnaholic a try. We're glad to hear that you enjoyed the Cookie Monster roll! However, we are truly sorry to learn that your interaction with our team fell short of expectations. Friendly service and a welcoming environment are very important to us, so we appreciate you bringing this situation to our attention. We will be addressing this internally with our staff to ensure we provide a much warmer, more professional experience moving forward. We hope you'll give us another chance to show you the exceptional service you deserve on your next visit!