Hooky Entertainment Addison

Name: Hooky Entertainment Addison
Address: 5409 Belt Line Rd, Dallas, Texas, USA
Telephone: +14696913196
Rating: 4.8

875 votes

#223 of 7969 restaurants in Dallas

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The interior of Hooky Entertainment Addison

Guests can have good chicken tenders and perfectly cooked causa at Hooky Entertainment Addison. If you like delicious beer, don't miss the opportunity to try it. Visit this place for great lemonade.

This spot is famous for its great service and friendly staff, that is always ready to help you. You will like adequate prices. The nice atmosphere brings a relaxing feel to a clients' stay at Hooky Entertainment Addison. Google users are quite generous with this place: it was granted 4.3 stars.

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Ratings of Hooky Entertainment Addison

Google

(4.3/5)

875

Visitors' reviews on Hooky Entertainment Addison

/ 209

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Bruce Wenze 3 months ago on Google

First time visit, during the early afternoon on a Friday. Two of the employees were helping another couple, I believe they were trying to purchase tickets. We wasn't acknowledged by the staff. and had to wait on service to purchase snacks and beverages before heading into the theater. One of the beverages machine didn't work, so we had to choose another one, which the drink wasn't all that great but ok. It also took about 30 minutes before it was brought to us. Nearly halfway through the movie we wanted to purchase another beverage, we had to wait another 20 minutes before someone arrived to take our order. By that time the machine was back in service. By the time our beverage was brought to us it was about 30 another minutes left in the movie and the drink was subpar. I give a little grace (4/5 stars). The timing of overall service could have been caused by the number of staff members working that time of day. But with the beverage situation, along with the price, we weren't pleased. Do I recommend Hooky Entertainment Addison, depends on what you are going for. For me I wasn't too pleased and probably will not return. There are other theaters with better service and prices, in my opinion.

Response from the owner 3 months ago

Thank you for sharing your concerns about service timing and beverage quality. We appreciate your patience and grace with the 4-star rating despite the delays. I will add my email at the end of this message so you can guys reach out to me and I can make it right for you guys to come back. thank you

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Nicholas Presley 3 months ago on Google

Edit: They completely changed everything. No more food delivered to seats, no more food at all. Pressed button for service, waited 15 minutes and had to go to customer service as the movie started asking how to order, found out they had "budget cuts". When I asked the manager she said it was because of Customer Surveys - WHAT? horrible response when your staff says something different. Very poor management. Took 20 minutes for a drink to be made, when you have to stand there and wait it doesn't make it any better. Theaters are very clean and spacious. Get the lounger style seats as they are more private and cozy. Food was good, drinks were good. Its nice being able to order food and drinks from your seat and have it delivered. Played some arcade games after the movie and things were priced well and maintained. I would highly recommend this theater.

Response from the owner 3 months ago

Hi, Nicholas. Thanks for taking the time to share your positive experience. We're all about entertainment excellence, and we're thrilled it showed during your visit.

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Nicole Zoys 3 months ago on Google

This place never disappoints! Not only are the facilities, very accommodating and spacious, but the friendly staff and overall “vibe” that’s been created inside is spectacular! I have visited the establishment many times, with my work organization, and they’re very hospitable to larger groups and people of all ages!

Response from the owner 3 months ago

Hi, Nicole. We are thrilled to learn that you had a positive experience with us! When our guests are happy, we know we're doing guest obsession right. Hope to see you again soon!

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