Hotel Delle Nazioni

Thank you for your wonderful review! We are delighted to hear that you enjoyed our location, friendly staff, comfortable room, amenities, and breakfast. It’s especially pleasing to know that your room preferences were accommodated and that you found the hotel clean and welcoming. We also appreciate your comments regarding the fridge, bed comfort, and rooftop bar. Guest feedback helps us continue improving our services and facilities. Thank you for choosing us, and we look forward to welcoming you back on your next visit to Rome!

Thank you for your feedback. We would like to clarify that our staff do not eat at the reception desk; however, we do enjoy engaging with our guests, whom we consider part of our extended family, and we strive to create a warm and welcoming atmosphere. We would also like to note that, unlike many hotels, our breakfast is included in the room rate at no additional cost. That said, we truly appreciate your observations, as they help us identify opportunities to improve our services even further. Thank you again for your comments, and we hope to welcome you back in the future.

Dear Chris,we are sorry to inform you that the facts did not occur as described in your message. We replied to the request through the Expedia extranet, and we did not receive any direct communication or phone calls from Expedia regarding this matter.We would also like to clarify that our hotel does not have wheelchair-accessible rooms in the Superior category; accessible rooms are available only in the Classic and Executive categories. For this reason, we invited Expedia to proceed according to the available options.Furthermore, the cancellation penalty was never charged, as we accepted the reservation to be cancelled free of charge. This was already communicated to Expedia, contrary to what you were informed.For this reason, we kindly ask you to reconsider and remove your review, as it does not reflect the reality of the facts.We have already opened a case with Expedia to review this situation together. We would also like to reiterate that, in situations like this, it is often more effective to contact the hotel directly rather than going only through agencies, so that we can provide immediate and accurate assistance.Thank you for attentionBest regards,Hotel ManagerDear Guest,thank you for your review. We must admit that at first it was not very clear, but only after a careful analysis were we able to fully understand the situation.According to our records, you stayed with us about two months ago with a Classic room booking. The review you are referring to, however, concerns a future reservation for May 2026, for which, if you check, you have already received a reply through the extranet as well.For this booking, you reserved two Superior rooms and added a note requesting that one of them be accessible. Unfortunately, our hotel does not have accessible Superior rooms. For this reason, we proposed an Executive room, which is a higher category, with a price difference.We also clearly stated that, although the reservation is non-refundable, we would accept a cancellation without any penalty should our proposal not meet your expectations — a flexibility that very few hotels offer nowadays for non-refundable rates.We truly believe that we did our best to accommodate all your needs, and for this reason we are surprised by this review, which does not accurately reflect the facts. As this is a future reservation, you could also have contacted us directly at any time for clarification.In light of the above, and in order to be fair to both parties, we kindly ask you to consider removing this inaccurate review, as we have made every effort to assist you and come to your aid.Thank you for your understanding.Best regards,Hotel Manager